FAQ

1. What forms of payment do you accept?

✔ We accept payments via mobile money, e-wallet, bank transfer, and cash.

2. What happens if the car I booked is unavailable?

✔ If your selected vehicle isn't available, a similar model of equal quality will be provided as a replacement.

3. Who is allowed to rent or drive a car?

✔ Drivers must be between 23 and 70 years old. Those aged under 25 will incur a daily surcharge of K100.

4. Can someone else drive the car apart from me?

✔ Yes, but an extra driver will attract a K100 daily fee, unless it's your spouse—then it’s free.

5. What are the mileage limits or charges?

✔ Rates differ for use within Lusaka and outside Lusaka, and please note: cross-border travel is not permitted.

6. What should I do if I damage the rental car?

✔ You, the renter, are liable for any loss or damage to the rented vehicle during the hire period.

7. Is there a cancellation or early return policy?

✔ A rental day equals 24 hours. An additional hour after return time attracts hourly charges, and after 3 hours, a full day’s charge applies. Shortening your rental period does not entitle you to a refund on the reservation fee. Kindly inform us in advance to avoid unnecessary charges.

8. What are the driver’s license requirements?

✔ Drivers must hold a valid license with at least 2 years of driving experience.